Q.
I would like you to replace light bulbs and batteries for remote controls.
A.
We can replace light bulbs, fluorescent bulbs, and batteries for TVs and air conditioner remotes free of charge during your stay. Please contact the front desk.
Q.
What should I do if there is an accidental water leak?
A.
In the event of a water leakage, please contact the front desk. Please note that in case of emergency, we may enter the room and take action without the resident’s consent.
Q.
What should I do if the TV is not working properly?
A.
If the TV is not working properly, first check to see if the TV terminal is connected. If the problem persists, please contact the front desk.
Q.
I have lost my Internet connection.
A.
If you lose the Internet connection, please make sure that the cable is not loosely plugged in, and restart the modem. If the Internet connection is still not restored, please contact the front desk.
Q.
I lost my key.
A.
If you lose your key, please contact the front desk. In case of emergency, please come to the front desk to receive an emergency key. Also, please be careful with the key, as you will be charged if you lose it.
Q.
What should I do if I have a problem with loud noise?
A.
A certain amount of noise in an apartment building must be tolerated as “the noise of daily life. However, even if the noise is not bothersome during the daytime, it can be unexpectedly loud late at night, so please be considerate when bathing, washing clothes, watching TV, talking, etc., late at night. If there is repeated noise, please contact the front desk.
Q.
What should I do if I am late with my rent payment?
A.
Please contact the front desk if you will be late.
Q.
I will be away from my room for about a month.
A.
If you will be away from your room for more than one month, please notify the front desk. (Please give us instructions on maid service, etc.)
Q.
Do I need to be present when repairs are made?
A.
Repairs can be made even when you are not present. If you wish to be present, please specify the time.
Q.
Do you accept credit card payments?
A.
We accept payment by credit card (no service charge).
Q.
Can I rent a second parking space?
A.
A second parking space is not available.
Q.
The shared light is out. Can you replace it?
A.
If the shared light is out, please contact the front desk and we will replace it. Please note that it may take some time to replace the light depending on the property.
Please use the form below to send us your comments or inquiries.
For each property request, please contact the front desk directly.
